30-Day Satisfaction Guarantee (Indoor Plants Only)

At 21 Plants, we are dedicated to bringing the beauty of plants into your home. We carefully source healthy, vibrant plants from trusted growers, ensuring that each one is ready to thrive in your space. To guarantee your satisfaction, we stand behind our plants with a 30-Day Satisfaction Guarantee.

If, for any reason, you’re not completely happy with your plant within 30 days of receiving it, simply reach out to our customer service team. Whether your plant arrived in less-than-perfect condition or you're just not in love with it, we’ll arrange for a replacement, if we cannot send the same plant, our team will work exhausted to send something similar.

We’re here to ensure you enjoy the full experience of bringing nature indoors, and we’ll make it right if things don’t go as expected. Your satisfaction is our priority.

Pest & Disease-Free Guarantee (All PLANTS)

At 21 Plants LLC, we are committed to providing only the healthiest, highest-quality plants. Each plant is hand-selected and thoroughly inspected before shipping to ensure it is free from pests, diseases, and harmful pathogens.

We understand that plant health is essential for long-term growth and your satisfaction. That’s why we stand behind our plants with a 100% Pest & Disease-Free Guarantee at the time of delivery. If you receive a plant that shows signs of pests or disease upon arrival, simply notify us within 1 - 2 days with photos, and we will gladly provide a replacement.

Your confidence in our plants is our top priority, and we want every purchase to bring you peace of mind and lasting beauty.

Plant Care Responsibility Policy (Outdoor & Tree)

At 21 Plants LLC, we take great care to ensure that every plant we ship is healthy, pest-free, and ready to thrive in its new home. Once your plant arrives in good condition, its long-term success depends on proper care after planting.

Please note that we do not offer returns, refunds, or credits for plants that fail due to factors outside of our control. This includes, but is not limited to:

• Lack of proper watering or overwatering

• Planting in unsuitable soil or location

• Extreme weather conditions (heat, cold, frost, drought, storms, etc.)

• Damage from animals, pests, or neglect

• Any other human or environmental factors after delivery

We encourage all customers to carefully follow our planting and care guidelines to give their plants the best chance to thrive. Our guarantee applies only to plants upon arrival, ensuring they are healthy and pest- and disease-free at the time of delivery.

By purchasing from us, you acknowledge and agree to these terms.

Damaged plant?? No worries…

Please follow these steps: 

1. Take pictures!! Please take pictures of everything that you believe is not right.

2. Send the pictures and the order number to the following email returs@twentyoneplants.com

Delay shipping? Where is my Plant?

Please allow us 2-5 days to complete your delivery. If you still haven't your plants after that, please contact support@twentyoneplants.com for better information.

Refunds

Refunds will be case-by-case, we will evaluate each case to determine if refund is the best option.

Since we are dealing with live plants, our experts will determinate if the case qualify for a refund.

Return my plant?

as we try hard to deliver the best, healthy and vigorous plant, return your plant will be case-by-case, our experts will be evaluated the reasons and determinate the return.